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Memberships

Generator

By Generator
in Merchandise & Team Support

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Edinburgh

Edinburgh

Posted
Posted
17 hours ago, WHACKO said:

Got the same email, have already renewed. This club is a shambles and it starts from the top. Can't wait for the morning tea, it's probably BYO and starts at 5pm

 

On 11/12/2020 at 4:06 PM, Cynth said:

I received our membership packs and cards early last week. (Although I did also get the “we miss you” email as well, lol) 

 

On 11/12/2020 at 2:03 PM, mack said:

Late last month I renewed the membership (god knows why after the last 4 years of trash and with a glorified NPL level side this season), got the confirmation email saying the card & kit were on it's way and should arrive in "5 weeks" (******* hell, get this sorted, a membership kit shouldn't take over a month to arrive), with an ETA of early January (great, no membership card for our first 2, possibly 3 home games).

Now I've just got a "we miss you" email saying I'm "welcome back" with the usual member spiel.

Is it too much to ask a professional football club to 1) take less than a month to get a membership kit sent out and 2) to understand when it's members have actually renewed & 3) not send them out emails making people think the club thinks they haven't renewed when they have?

There is a technical bug in the system they've been trying to get fixed for a month. Despite manual interventions it still automatically generates these emails.

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Wanderboy

Wanderboy

Posted
Posted

For the record, I rang membership on Thursday.

I wanted to make sure that a home jersey that I ordered for a Christmas present for Jnr would be delivered on time. The lovely girl that I spoke to was very helpful, but vague. Made promises about delivery times but did not fill me with any confidence at all that what she was telling me would come to fruition. 

I also asked about our membership packs. She said that I would get an email regarding the jersey and be able to track it, and it should be delivered by Monday or Tuesday. I have received no such email as yet. As for the membership packs, They should be delivered before the end of next week, so I was told.

We shall see on both accounts.

 

Anyway, great result today and I can't wait till the 27th for the 1st Westie derby. :stonedtrifiro:

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Edinburgh

Edinburgh

Posted
Posted

There is a fair bit of criticism of the Club's efforts in the "community" sphere, questioning whether it is still a community club.  I understand why.

There are many facets to being a community club.  Here is one facet that they're getting right.

https://www.wswanderersfc.com.au/video/2020-african-cup-nsw

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Generator

Generator

Posted
  • Author
Posted

I’m told the club is ringing around former members who haven’t yet renewed. A mate (who, like me, is a foundation member who has generally lost interest in the team and league) said the membership team were pretty passive, and didn’t really try a hard sell. Makes me think it’s a combination of both market research (an exit survey of sorts) and a hopeful call that some may renew if the club reaches out directly. I’m keen to see/hear if I get a call... I have sent some polite but firm complaints to the club over the years, so they may have me on file as a letter-writer who’s more pain than the membership fee is worth 🙂.

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wendybr

wendybr

Posted
Posted
10 hours ago, Edinburgh said:

There is a fair bit of criticism of the Club's efforts in the "community" sphere, questioning whether it is still a community club.  I understand why.

There are many facets to being a community club.  Here is one facet that they're getting right.

https://www.wswanderersfc.com.au/video/2020-african-cup-nsw

Great story!  

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Cynth

Cynth

Posted
Posted
On 12/12/2020 at 9:54 PM, Wanderboy said:

For the record, I rang membership on Thursday.

I wanted to make sure that a home jersey that I ordered for a Christmas present for Jnr would be delivered on time. The lovely girl that I spoke to was very helpful, but vague. Made promises about delivery times but did not fill me with any confidence at all that what she was telling me would come to fruition. 

I also asked about our membership packs. She said that I would get an email regarding the jersey and be able to track it, and it should be delivered by Monday or Tuesday. I have received no such email as yet. As for the membership packs, They should be delivered before the end of next week, so I was told.

We shall see on both accounts.

 

Anyway, great result today and I can't wait till the 27th for the 1st Westie derby. :stonedtrifiro:

It’s so strange how different the experience of the club can be. Not only did I NOT automatically renew but I postponed the decision and renewed very late and then got my membership packs ages ago. In the same vain, I made an order to the Wanderers shop for merch a couple of weeks ago, it was shipped the next day and I received it a couple of days later much quicker than I anticipated! 
 

Considering I am often a pain in the arse to the club not sure why they are being so nice to me.:unknw::huh: 

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  • mack changed the title to Memberships
  • 4 weeks later...

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