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Posted
17 hours ago, WHACKO said:

Got the same email, have already renewed. This club is a shambles and it starts from the top. Can't wait for the morning tea, it's probably BYO and starts at 5pm

 

On 11/12/2020 at 4:06 PM, Cynth said:

I received our membership packs and cards early last week. (Although I did also get the “we miss you” email as well, lol) 

 

On 11/12/2020 at 2:03 PM, mack said:

Late last month I renewed the membership (god knows why after the last 4 years of trash and with a glorified NPL level side this season), got the confirmation email saying the card & kit were on it's way and should arrive in "5 weeks" (******* hell, get this sorted, a membership kit shouldn't take over a month to arrive), with an ETA of early January (great, no membership card for our first 2, possibly 3 home games).

Now I've just got a "we miss you" email saying I'm "welcome back" with the usual member spiel.

Is it too much to ask a professional football club to 1) take less than a month to get a membership kit sent out and 2) to understand when it's members have actually renewed & 3) not send them out emails making people think the club thinks they haven't renewed when they have?

There is a technical bug in the system they've been trying to get fixed for a month. Despite manual interventions it still automatically generates these emails.

Posted

For the record, I rang membership on Thursday.

I wanted to make sure that a home jersey that I ordered for a Christmas present for Jnr would be delivered on time. The lovely girl that I spoke to was very helpful, but vague. Made promises about delivery times but did not fill me with any confidence at all that what she was telling me would come to fruition. 

I also asked about our membership packs. She said that I would get an email regarding the jersey and be able to track it, and it should be delivered by Monday or Tuesday. I have received no such email as yet. As for the membership packs, They should be delivered before the end of next week, so I was told.

We shall see on both accounts.

 

Anyway, great result today and I can't wait till the 27th for the 1st Westie derby. :stonedtrifiro:

Posted

There is a fair bit of criticism of the Club's efforts in the "community" sphere, questioning whether it is still a community club.  I understand why.

There are many facets to being a community club.  Here is one facet that they're getting right.

https://www.wswanderersfc.com.au/video/2020-african-cup-nsw

Posted

I’m told the club is ringing around former members who haven’t yet renewed. A mate (who, like me, is a foundation member who has generally lost interest in the team and league) said the membership team were pretty passive, and didn’t really try a hard sell. Makes me think it’s a combination of both market research (an exit survey of sorts) and a hopeful call that some may renew if the club reaches out directly. I’m keen to see/hear if I get a call... I have sent some polite but firm complaints to the club over the years, so they may have me on file as a letter-writer who’s more pain than the membership fee is worth 🙂.

Posted
10 hours ago, Edinburgh said:

There is a fair bit of criticism of the Club's efforts in the "community" sphere, questioning whether it is still a community club.  I understand why.

There are many facets to being a community club.  Here is one facet that they're getting right.

https://www.wswanderersfc.com.au/video/2020-african-cup-nsw

Great story!  

Posted
On 12/12/2020 at 9:54 PM, Wanderboy said:

For the record, I rang membership on Thursday.

I wanted to make sure that a home jersey that I ordered for a Christmas present for Jnr would be delivered on time. The lovely girl that I spoke to was very helpful, but vague. Made promises about delivery times but did not fill me with any confidence at all that what she was telling me would come to fruition. 

I also asked about our membership packs. She said that I would get an email regarding the jersey and be able to track it, and it should be delivered by Monday or Tuesday. I have received no such email as yet. As for the membership packs, They should be delivered before the end of next week, so I was told.

We shall see on both accounts.

 

Anyway, great result today and I can't wait till the 27th for the 1st Westie derby. :stonedtrifiro:

It’s so strange how different the experience of the club can be. Not only did I NOT automatically renew but I postponed the decision and renewed very late and then got my membership packs ages ago. In the same vain, I made an order to the Wanderers shop for merch a couple of weeks ago, it was shipped the next day and I received it a couple of days later much quicker than I anticipated! 
 

Considering I am often a pain in the arse to the club not sure why they are being so nice to me.:unknw::huh: 

Posted

Anyone with a membership tally? I assume it's quite bad, given the club haven't posted it anywhere.

Posted
5 hours ago, DCWSW said:

Anyone with a membership tally? I assume it's quite bad, given the club haven't posted it anywhere.

It was a little over 9k 2 weeks ago

Posted
On 12/12/2020 at 10:37 PM, Smoggy said:

Not renewed and not feeling any remorse....

You are not a good team supporter an there are more like you

Posted
8 minutes ago, mintoff said:

You are not a good team supporter an there are more like you

:smurfpoint:

Posted
14 minutes ago, mintoff said:

You are not a good team supporter an there are more like you

Lol

About 9,000 of them, if the membership numbers mentioned above are any guide?

 :):)

Posted

Not sure what you want the club to say other than WSW have seen 40% - 50% of it's peak membership base, wander away in the last couple of seasons. 

Posted
32 minutes ago, Taurus said:

Not sure what you want the club to say other than WSW have seen 40% - 50% of it's peak membership base, wander away in the last couple of seasons. 

All followers.

Posted

so public transport is not included in the membership because of contact tracing? is free public transport just not a thing anymore? i mean i get they want to track us just sounded like a weird excuse at first but now it makes a bit more sense

  • mack changed the title to Memberships
Posted
31 minutes ago, mack said:

 The 21/22 memberships are starting to get sent out.

lol how many of us will not their pack in time for Round 1 :lol:

  • 4 weeks later...

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